Services

HKG TECHNOLOGY SERVICES

The Network Services Group of HKG provides a wide variety of technical services to clients requiring installation and support of local area networks. Working primarily with Microsoft Windows NT Server, HKG supports networks with as few as two users to as many as 100 or more.

Within the Network Services Group, some of our key methodologies and services include the following:  

  
• Outsourced IT Management
• Network Implementation Services
• ePartner Support Service
• Periodic Maintenance Program
• Technology Review Project
• Procurement Services

In addition, an overview of services we provide:

Analysis of Requirements
We work with clients in the preparation of analyses to determine appropriate courses of action with regard to automation issues.  Requirements Analyses include an evaluation of the current business situation/problem for the client, the scope of the analysis, alternative solutions to the problem, and a recommended course of action. The recommendation will usually include suggestions related to software, hardware, personnel, training and support, with costs and a projected time frame included.

Selection, Negotiation, Acquisition of Software
Based on software requirements, we will help clients select appropriate software when a packaged (non-custom) solution will meet the specific needs of a client.   We will also evaluate and select vendors, negotiate pricing with vendors, and ultimately participate in the acquisition of the software.

Selection, Negotiation, Acquisition of Hardware
Based on hardware requirements, we will help clients select appropriate computer systems, printers, and accessories.  We will evaluate and select vendors, negotiate pricing with vendors, and ultimately participate in the acquisition of the hardware.  We can purchase the hardware for clients directly, or clients may deal with the hardware source on their own.

Installation and Configuration of Software and Hardware
Both packaged accounting system software and custom applications will be installed and configured on client hardware by HKG Technology Services, LLC.  We define Configuration of Software to be everything necessary to prepare the software for a client's use before the client sits down to use the program.  This may include the development of special menus, the set-up of system master files, and the performance of software utilities to optimize our client's system.  Depending on the level of service to be provided by hardware sources, we are also available to install and configure workstations, servers , printers, firewalls, routers, and most system components.

Training on Software and Hardware
We will provide computer training on packaged software and custom programs.  Training includes basic hands-on instruction in the operation of programs and the preparation of operating manuals and procedures guides to client personnel.  Clients will be provided full instruction in the operation of all relevant hardware components as well.

General Troubleshooting and Consulting
Our consultants provide general computer consulting services and preventative maintenance services to clients as needed or on a scheduled basis.  Such consulting services may include miscellaneous software and hardware troubleshooting as well as assistance in specific areas of need.

Onsite, Modem and Telephone Support
After the initial training period, clients may require additional on-site training, periodic repair and maintenance of data files, or simple explanations of program functions.  We can provide these services to clients as needed or on a scheduled monthly basis.

We support our clients and their systems through various means.   Although most questions can be answered by telephone support calls, responsive on-site service is our strength.  With remote access communications software and modems, we also have the ability for quick, on-line troubleshooting.  In addition, we work with clients to provide tailored support agreements so they can pay one monthly fee and receive on-site training and support